WORDPRESS UPGRADE
Fully upgrade your WordPress to the latest 5.0 version. This includes upgrading all the modules, and workflows that will be in a working stage at the time the portal will be handed over to us.

What's new in wordpress 5
But WordPress 5.0 also marks a change to how the platform handles releases. It used to be the case that you could count on getting two major WordPress releases per year, with plenty of mini-updates in the meantime.

Analyse & Backup the WordPress instance (including WordPress files, content and the database).

Setting up an exclusive sandbox instance for the Upgrade process.

Moving the current instance to the Sandbox.


Performing the upgrade on the Sandbox instance and QA testing before handing over to the client for review.

Once the client firms up everything, the live site will be upgraded as well.

Thorough QA testing of the upgraded instance, before moving out of the maintenance mode.
UPGRADE PROCESS
Our Upgrade Process will include the following steps:
Analyse & Backup the WordPress instance (including WordPress files, content and the database).
02
Setting up an exclusive sandbox instance for the Upgrade process.
03
Moving the current instance to the Sandbox.
04
Performing the upgrade on the Sandbox instance and QA testing before handing over to the client for review.
05
Once the client firms up everything, the live site will be upgraded as well.
Note: Please note that this does not include the cost of any plugin upgrades as part of this offer because there might be certain plugins that might have been customized as per your requirement and upgrading that may break the workflow.
If you want the plugins to be upgraded as well, please message us with the list of plugins and we will get back to you with the estimates.
Questions ?: If you have any queries, please feel free to ping us through Messages. If you may have, please ask any questions you may have before purchasing an Hourlie.

Devliverables
Backup link to pre and post Moodle versions
Compatibility check of your Moodle plugins and themes with the latest Moodle version.
Upgrading the Moodle version & QA testing before delivering it to you.
1 Week FREE Maintenance
Frequently Asked Questions
What kind of access do you need to deliver technical support ?
You will need to provide us the FTP credentials of your server as well as the site Admin credentials.
How secure my data/credentials will be with you ?
We handle all of the data/credentials with the utmost care. We will always communicate with you if any changes occur in the access credentials or files.
Which all Packages & Applications do you support ?
We have skills in Moodle LMS, Moodle Mobile, Joomla, WordPress, Drupal, Squarespace, Bootstrap, CSS, HTML5, Articulate storyline, Paypal etc. The packages are supported as per the plan you have subscribed.
How the training/consultancy session will be taken ?
We have a support ticket management system for which login credentials will be given to you after you subscribe. At the time of raising a ticket, you’ll only need to submit a ticket and our developers will give all the updates through that support ticket only.
What are your working hours to attend to support tickets ?
All support tickets are solved in working hours from Monday to Friday ( 9 AM to 7 PM, GMT +5:30 hrs ) New Delhi India time. If you come across some urgent issues outside our working hours, you can always mark the ticket as “urgent” and we’ll make our best attempt to resolve that even in non working hours. Support in non-working hours are limited from 7 PM to 11 PM & 8 AM to 9 AM on Monday to Friday & from 8 AM to 5 PM Saturday.
We are facing an issue but we are short of hours in our support plan ?
You can buy additional hours on need basis. Just email us at support@palinfocom.com from your same email id which you mentioned at the time of eLearning Ongoing Support sign up with additional hours you want to purchase and our sales team will send you invoice for that.
Will my support hours get carried forward to the next month ?
You can buy additional hours on need basis. Please login to your account and Buy the hours from there. These hrs will get added to your account
What is your Support Cycle ?
All support hours are required to be consumed within the same billing month.
Is the payment auto-renewed ?
Yes, on the scheduled date, payment will be auto-deducted from your paypal or whatever payment of mode you have selected at the time of subscription.
Can I cancel my subscription?
Yes, at any time when you want to cancel.